Shop Policies

Comissions

I do not do commisions currently, but if there is something you would like me to make, or an idea you have - message me and I will try my best to make a few for the next months restock!

Returns/Cancellations

I accept cancellations only before an order has been shipped.  Please note that I typically ship all orders within 24 hours of purchase.  I do not accept returns or exchanges on orders, but please do not hesitate to contact me should you have any concerns with your items. 

ROUTE PACKAGE PROTECTION: 

Route shipping protection is automatically added at checkout to safeguard your order against loss, theft, or damage during transit. You must give the "View Cart" page roughly 5 seconds for the app to kick in. Failure to have Route in your order at checkout is your responsibility as it cannot be added after. You will know its there because it will show up as an item in your cart on the checkout page.

Route makes it easy to resolve any shipping issues that may arise through their claims process. Keeping Route on your order, you can file a claim directly with them for a quick resolution.
If you remove Route at checkout, you assume full responsibility for your shipment. In the event of a lost, stolen, or damaged package, you must contact Canada Post directly to file a claim. EmilyRoseArtist is not liable for any lost, stolen, or damaged packages when Route protection is declined.

When filing a claim with Route, please have patience as their team may take 2-5 days to get back to you regarding your refund. 


Combined Shipping

I do not merge orders or combine shipping due to this not being a feature of my Shopify website. I am sorry for any inconvenience this causes. Please also note that some items are best shipped alone to ensure a safe delivery


Shipping Fees

Shipping costs are automatically calculated based on the shipping information entered by the customer. Customers are responsible for any customs/import fees. Please note that customs fees are not included in shipping costs and are calculated by local customs based on regulations in the final delivery destination at the time of delivery. I have no control over final customs fees and unfortunately do not have the ability to calculate them at the time of purchase.


Tracking on shipping

If you would like to track your order, please make sure you select a shipping option that includes tracking. For example, “Small Packet US” Does not include tracking. 

Oopsies

L1 Oopsie: A imperfection that is small enough someone would hardly notice. Doesn’t effect the functionality of the piece

L2 Oopsie: A noticeable imperfection. Doesn’t effect the functionality of the piece.
L3 Oopsie: A piece that is broken in some way, but still holds it form and can still function for different uses.

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My Process

+ Wheel thrown or hand built 

+ Pottery emblems are hand sculpted from clay then carefully molded with silicone molding putty. Clay is then pressed into these molds and attached onto my pieces.  

+ Hand painted using quality paints for high fire ceramics, Clay and Glaze. Fired to cone 6.

+ Every item is stamped on the bottom with a makers mark, and sanded to not scuff surfaces.

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What It Is Not

+ Forms are not made with plaster molds 

+ Not mass produced ware 

+ Not stove-top safe (Or any direct heat) 

+ Not microwave recommended

+ Not dishwasher reccommended

Packaging & Shipping

+ All ceramic pieces are carefully wrapped in bubble wrap, then laid in a bed of crumpled craft paper and biodegradable peanuts to ensure it reaches your hands safely. Packing peanuts can go in your compost bin!

+ If any damage happens in transit, please contact me with pictures of the item and packaging, and your item will be replaced or refunded.

Thing To Note

+ All tableware is food safe

+ Items with melted sea glass in them are not food safe.

+ Because all mugs are glazed by hand, each piece will be unique in different ways. Some rims may be slightly non circular, and that is normal from attaching handles.